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Returns, Refunds and Replacements

Frequently asked questions about returns, refunds and replacements :

What can I return?

You may request returns for most items you buy from Toothmountainnursery.com that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or displayed as returns policy.

Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Toothmountainnursery.com. You need to contact the seller for a return to return items only within two days from your delivery of product. Returns, Refunds or Replacements request would not be accepted if requested after two days from your delivery of product. For more details please go through our terms and condition page.


What are the return guidelines?

Following are the return guidelines:

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with Toothmountainnursery.com Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)